Browse frequently asked questions for our luxury hotel in Palma and contact us if you have further questions.


If you have booked directly with our Palma, Mallorca luxury hotel, or on our website, please contact us via email at and we will be very pleased to help you. If you have booked with a tour operator or travel agency, please contact them for any modifications. With your booking reference number, you can also change your booking directly here..

Cancellation policy may vary depending on the rate you have booked. You may view the cancellation policy as it pertains to your booking in your booking confirmation email. If you have booked directly with us or on our website, contact us via e-mail at and we will be delighted to help you, or you can cancel your booking through the option Login option on the homepage of the website. If you have booked a non-refundable rate or a special package that cannot be cancelled, the cancellation fee will be the total amount of the booking..

To book your next stay at the Hotel Pure Salt Garonda please visit our webpage

No deposit will be charged to your credit card when you make your booking. Your stay will be fully paid at the hotel, unless your booking is of a non-refundable rate or a special package, in which case your card will be charged for the booking without cancellation or refund options.

If you did not pay when you made your booking, your stay must be fully paid at the hotel. Method of payment can be either the card you used as a guarantee of the booking, another card or cash. If you decide to pay with another card or to pay in cash, you will still be required to show the card you have used as a guarantee. If, for any reason, you wish to pay for all of your booking before arriving at the hotel, please contact and they will send you our bank account details for a wire transfer.

Your booking does not include spa treatments, minibar drinks, 48-hour or urgent laundry service, medical services, car rental, excursions or any other service that is not expressly included in your booking confirmation.

I have already booked; can I upgrade to a superior room?

If you have booked through our page, you can upgrade your room and buy more extras in the My Booking section on the home page of the official website, or you can send an e-mail with your request at and we will be delighted to help you.

Upgrade service is subject to availability and will carry an extra cost, which can be paid directly at the hotel.


Arriving at the hotel Pure Salt Garonda is very straightforward. From the airport, you can rent a car and follow the instructions we give you here. Another option is to take bus number 21 at the airport. For a cost of 2,50€, you may take the bus direct to the hotel (hotel is at the Garonda bus stop). Another possibility is to travel by taxi, which will cost you 17-20€.

At Pure Salt Garonda we also offer private or shared transfers through our partner company Transfer Rent. If you want to book a transfer, please contact and mention your email address, phone number, flight number and hotel reservation number. You can also book transfers during your room’s booking process or add this in the My Booking section on the home page.

The private transfer makes your arrival at the airport much more comfortable. Transfer Rent accesses the luggage pick-up area and helps you with your luggage to the vehicle. You can book the transfer via e-mail or when you make your room booking in the ‘extras’ step. The journey lasts for approximately 15 minutes.

A taxi to/from Palma de Mallorca Airport costs approximately 17-20€. However, you must take into account that they can only transport a maximum of 4 people and a limited amount of luggage.

Less than 30 metres from hotel Pure Salt Garonda you will find the bus stop for routes 15 and 25. These bus routes take you to the centre of Palma, a very tourist friendly city full of sightseeing and entertainment. Route number 25 takes you directly to Palma via the motorway. The price is 1,50€. You can also take a taxi and it will cost approximately 18€. Our guest manager will be happy to assist you with the booking.


The hotel Pure Salt Garonda has free WiFi throughout the hotel, including in the guest rooms and suites. If you do not have a device, we have computers at reception with internet access. Ask at reception and we will inform you of the password to access the WiFi and give you information on how to use the computers.

Yes, come to reception at the hotel Pure Salt Garonda and we will inform you further.

The hotel reception has various golf courses available with discounts of up to 20%. Please contact us at reception and we will show you all the golf courses and options available. To organise your discounted green fees before your arrival, please contact and we will be happy to assist you.

Several golf courses are available at the hotel reception with discounts of up to 20%. Please contact reception and we will show you all the golf courses and options available. To book a discounted green fee before your arrival, please contact and we will be happy to assist you.

At the Pure Salt Garonda we offer bathrobes and slippers in all rooms.

Yes, the Pure Salt Garonda provides a towel service for the pool or beach.

In Mallorca, the beaches are public and we do not have a private beach club.

Yes, there is a safe in your bedroom free of charge.

For special requests, please send an e-mail to and we will be delighted to help you with your request. We will do everything we can to help you and satisfy your request.

At the Pure Salt Garonda you can relax at our spa, offering treatments from the prestigious brands Natura Bissé and Gaia Mallorca, visit our fitness centre, enjoy beach activities, go jogging or running on the promenade and more. You can learn more here.

We offer various kinds of entertainment in the evenings on the first-floor terrace, as well as in our themed tapas restaurant Mikel & Pinxto. Please have a look at the events page for more information.

Yes, at Pure Salt Garonda you may leave your luggage at reception at no extra cost. We wish you to enjoy your holidays in Mallorca free of burden.

All the indoor areas at Pure Salt Garonda are non-smoking. You are only allowed to smoke outdoors in the garden and on the terrace.

We endeavour to accommodate our guests’ wishes as best as possible. While we do not expressly offer meeting and event services, we may be able to accommodate small gatherings on a case-by-case basis. For more information, please contact the hotel directly at

If you are a group with more than 10 people, please contact us at


You can check into your room at 15.00pm at the earliest and you must check out before 12.00pm. If you wish to check-out later than 12.00pm, contact reception and we will check availability and give you an answer, since late check-outs after 12.00pm are subject to current availability and incur a surcharge.

By law, established in Order INT/1993/2003 of July 3rd, on register and check-in books of travellers at hotels and similar establishments, all clients above the age of 16 must be registered and must sign a document that is later transferred to the police.

If it is not the first time that you are staying at Hotel Pure Salt Garonda, you can inform reception upon arrival at the hotel and only name, surname(s) and date of birth will be required. However, if it is your first visit, you will have to fill in the complete check-in form.

If we have your e-mail address, a week prior to arrival at the hotel you will receive an e-mail so that you can fill in your personal details and save some time at reception.

If you have booked a room with half-board and at your arrival the restaurant is closed, you will automatically have a pre-prepared cold dinner at your disposal.

We ask that you check out of your room before 12.00pm, but you can store your luggage in our luggage storage and carry on enjoying our facilities. At the end of the day, we will provide a courtesy shower where you can also change before leaving. Another possible option is late check-out, but it is subject to availability and incurs a surcharge.

At Pure Salt Garonda we offer you the possibility of a wakeup call. Please let us know the day before at reception, we can give you a wakeup call and have a cold breakfast ready for you before departure.


At Pure Salt Garonda we offer rooms with views of the sea and the garden, and these can be Double, Premium, Junior Suite or Suite. All rooms at Hotel Pure Salt Garonda include minibar (drinks packages available with surcharge), hairdryer, magnifying mirror, bathrobe, slippers, digital TV, Wi-Fi and safe. Also, the Junior Suites and Suite include a Jacuzzi in the room, sun bed, docking station, Nespresso coffee machine and ironing accessories. To learn more or see photographs of our rooms, please visit our Rooms section or our Gallery.

All rooms have a maximum occupancy of two adults, except the Suite which can accommodate up to four adults. The minimum age to stay at this hotel is 18 years old.

The double rooms have two single beds of 1 x 2 metres. To view the photos and full description of all the rooms, please visit our Room section.

You can watch channels from different countries in your hotel room. Here are the channels you can enjoy during your stay at Hotel Pure Salt Garonda:

  • Spanish: TVE1, TVE2, Canal Cuatro, Telecinco, La Sexta, Antena 3, TeleDeporte, 24h, Paramount Channel, La Sexta3, Energy, Xplora, Metropolitan TV, TV3, Divinity and Intereconomía.
  • German: SAT1, SAT1 Gold, Prosieben, Prosieben Maxx, N24, Kabel Eins, Super RTL A, Das Erste, ZDF, ZDF NEO, ZDF Kultur, Eurosport, 3 SAT.
  • Austrian: RTL Austria, VOX Austria
  • British: EuroNews, BBC1, BBC2, Discovery
  • Arab: Aljazeera
  • French: France 24, TV5 Monde Europe
  • Italian: RA1, RAI2, RAI3, RAI News
  • Portuguese: RTP1
  • Holland: BVN
  • Russian: Shanson TV, RTR, Rossiya 24, Russia Today
  • Music: Melodía FM, EuropaFM


The Garonda bar and restaurant offers breakfast, a lunch and snack menu, and a la carte dinner that can be enjoyed on the sea view terrace.

  • Breakfast: from 7.45am to 10.45am
  • Bar: from 10.00am to 10.00pm
  • Dinner: from 7.00pm to 10.00pm

We request that gentlemen wear long trousers for dinner.

Yes, at Hotel Pure Salt Garonda we have a theme restaurant, Mikel & Pintxo , where you can enjoy à la carte lunch and dinner.

We also have an Italian restaurant, L’A Trattoria Pizzeria , located 50 metres from the hotel in front of the Playa de Palma beach, where you will be able to taste our wonderful pizzas cooked in a wood oven as well as other typical Italian dishes.

If you have booked half-board accommodation, you can enjoy dinner in either of our two restaurants or change dinner for lunch in any of them. Advance booking at the hotel reception is required (weekends excluded) and only one change will be permitted per reservation.